LightXtreme VPN Questions and Answers
There is a client for Windows, one for macOS, one for Android and one for iOS, covering PCs, Macs, phones, tablets, iPhones and iPads.
A few steps will sort it out:
Global mode: all traffic goes through the proxy
On desktop:
Smart mode: uses preset site rules and proxies only the sites that need it
Global mode: all computer traffic goes through the proxy
On mobile:
Smart mode: uses preset site rules and proxies only the sites that need it
A few steps will sort it out:
Conditions on the network shift from one region to another. Pick the line that matches the region you want to reach — the site or the game — and prefer the one with lower latency.
A few steps will sort it out:
LightXtreme VPN places no ceiling on your data. Remember that if your device has no internet connection of its own, no VPN app can work either.
A few steps will sort it out:
Disable global mode and return to smart mode.
Yes, it is secure, for three reasons. 1. Encryption strength: Shadowsocks, Vless and WireGuard with AES-256-GCM and ChaCha20-Poly1305, tunnelled so data cannot be read or changed in transit.
2. Anonymity: your IP is masked by ours, DNS lookups travel through the tunnel, and the no-logs policy means nothing about your browsing is recorded.
3. Monitoring and blocks: geo-restrictions are lifted, your ISP cannot see destinations, and public Wi-Fi is safe to use because traffic is encrypted.
A few steps will sort it out:
1. Check antivirus and firewall options: security software sometimes blocks VPN connections, so try disabling it temporarily and reconnect. 2. Contact support: if the issue persists, open the app, go to My page and tap contact support, including a detailed description and screenshots so our technical team can help.
A few steps will sort it out:
Check that your real IP is hidden like this:
1. Note your current IP: before connecting, open a browser and search 'my IP address'. 2. Connect and check again: once connected, search 'my IP address' once more — if the address changed, your real IP is hidden. 3. Clear the cache: if it did not change, the browser may show a cached result. Clear the cache, restart the browser or try another one.
A few steps will sort it out:
To make sure you download the genuine LightXtreme VPN, please use these official channels:
1. Official website: https://lightxtremevpn.com/
2. Official Google Play listing: https://play.google.com/store/apps/details?id=com.shanlian.pro
3. Official Apple App Store listing: https://apps.apple.com/app/apple-store/id6476379983?pt=127146343&ct=officialwebsite&mt=8
Please ignore other sites claiming to be LightXtreme VPN. Their software is not authorised by us, so quality is not guaranteed, your privacy may leak, the app may not work at all, and you risk losing money.
In addition, our team actively protects current and long-time users by reporting and removing counterfeit copies on app stores.
We also encourage you to report impersonating apps to our official email ([email protected]).
A few steps will sort it out:
1. Open LightXtreme VPN and go to My > Options > VPN options.
2. Find the dedicated line forwarding option and enable it if you are in mainland China; turn it off elsewhere.
3. Restart the app so the setting takes effect.
A few steps will sort it out:
1. Tap the person icon at the bottom of the home screen to open My account.
2. Open My devices and remove the device you no longer use, or tap Sign out at the bottom of the page to leave the current account.
A few steps will sort it out:
Tap the person icon at the bottom of the home screen, open My account and choose Delete account to remove your information. (This option is only available in the Android and iOS apps.)
A few steps will sort it out:
Claim slots are assigned at random, like a draw, so not everyone wins. You can try again to increase your chances.
A few steps will sort it out:
Alipay, WeChat Pay, UnionPay, credit cards, PayPal, Google Play and Stripe are all supported.
A few steps will sort it out:
Other ways to get a longer free trial:
With a special agent referral code you can enjoy 1-3 days of free trial. Refer a friend who downloads and signs up and you earn extra trial time or a generous commission.
For all subscribers:
A 30-day money-back guarantee on every subscription.
LightXtreme VPN is a subscription-based service offering a free trial and affordable plans, and you can try it through official channels.
The rules are as follows:
For all LightXtreme VPN users:
When you first download and install the app, the system registers you automatically and you get a 30-minute free trial. Linking your email adds another 30 minutes.
A few steps will sort it out:
For your own security, standard accounts are for personal use only. Do not share them — any loss caused by sharing is yours to bear.
A few steps will sort it out:
It is the number of devices that can be online at the same time. You can put our client on as many devices as you like, and every plan covers three devices online simultaneously.
A few steps will sort it out:
1. Tap the My icon at the bottom of the home screen, open My account and choose Switch account to see the account name and password of the current account. If that does not show them, tap the Support button and we will provide your account details.
2. To reset a forgotten VPN password, tap Forgot password if your account has an email address and reset it by email. Without a linked email, send your order screenshot to support ([email protected]) and we will reset it once the account is verified.
A few steps will sort it out:
1. If you paid with PayPal and the membership did not activate immediately, PayPal's risk system is most likely reviewing the order, which can take 1-3 business days. Please be patient.
2. If you subscribed through iTunes, first make sure you are signed in with the same Apple ID on your iOS device. Then open the app, tap My and check My orders to confirm the purchase.
3. For payments by Alipay, UnionPay, Google Pay or other methods, if your membership is still not active please contact us via the live chat on the official website. Include your account details and order screenshot so we can resolve it faster.
A few steps will sort it out:
Google Play / iOS subscribers get a 7-day free trial and can request a refund within 30 days.
Third-party payment methods are not refundable at the moment. If you are unsure about a long-term plan, try a short and smaller package first.
A few steps will sort it out:
Below is a detailed explanation of every option on the LightXtreme VPN options page, including the Windows and macOS specific ones.
1. Local DNS options
⦁ Description: sets the DNS resolver for domestic domains. It is usually best to match your ISP's DNS for faster and steadier access to local sites.
⦁ Recommended when other local services on your LAN cannot be reached: set local DNS to 'local' so LAN devices resolve local addresses first and avoid issues caused by external DNS.
2. Remote DNS options.
⦁ Description: sets the DNS resolver for international domains such as Google. An international resolver (Google DNS or Cloudflare) usually improves connection speed and resolution efficiency.
⦁ Recommended when you visit international sites often: remote DNS improves both speed and stability.
3. New protocol
⦁ Description: enables or disables the newer encryption protocol (such as VLESS) for stronger security and more stable connections.
⦁ Recommended: keep the new protocol on for better privacy; turn it off if connections behave oddly or stop working.
4. Disconnect all connections when switching
⦁ Description: drops the current connection when you switch servers, so traffic never keeps using the old IP and every connection picks up a fresh address.
⦁ Recommended: leave it on so switching servers always refreshes your IP address and keeps you private.
5. Enable IPv6
⦁ Description: sets the protocol used for DNS resolution. Off means IPv4 only, on means both IPv4 and IPv6 are resolved.
⦁ Recommended: turn it on for faster access on IPv6-capable networks; turn it off on unstable or restricted networks.
6. One-tap return to China
⦁ Description: helps users abroad reach Chinese content such as Youku, iQIYI and Tencent Video.
⦁ Recommended when Chinese sites are restricted from abroad: switch it on to bypass regional limits and improve the viewing experience.
7. BT proxy downloads
⦁ Description: proxies BT downloads so P2P traffic is encrypted and network restrictions are bypassed.
⦁ Recommended: switch it on when using BT on restricted networks or when you want your downloads to stay private.
8. Direct-connect domains
⦁ Description: the listed domains bypass the VPN and connect directly, ideal for common local domains that do not need proxying.
⦁ Recommended: add everyday sites, banks and payment pages to the direct list for faster, safer access.
9. Proxy per application
⦁ Description: lets specific applications connect directly without the VPN, which suits lighter usage.
⦁ Recommended: add local or non-proxied apps to the list to save data and speed up connections.
10. Windows specific options
TUN mode
⦁ Description: routes all system traffic through the VPN via a virtual network adapter, giving stronger security and leak protection.
⦁ Recommended: useful for high-privacy needs or public networks, but it uses more system resources.
Proxy mode
⦁ Description: applies only to selected apps or browsers and sends some traffic through the proxy location instead of routing everything.
⦁ Recommended: handy if you only need to speed up or protect one browser, with less overhead while still keeping some privacy.
11. macOS specific options
On M-series Macs you can enable the VPN through a system extension. When it runs as a system extension, per-application proxying stops working because the extension cannot tell which app the traffic comes from.
A few steps will sort it out:
1. When should I change local DNS?
When other local services on your LAN cannot be reached, set local DNS to 'local' so LAN devices resolve local addresses first and avoid access problems.
2. When should I adjust the new protocol?
Normally leave the new protocol on for stronger security and privacy; if connections become unstable, try turning it off.
3. Should Windows users choose proxy mode or TUN mode?
If the network stops working after enabling TUN mode on Windows, switch to proxy mode. Proxy mode affects only selected apps or browsers, uses fewer resources and still routes the apps you need through the VPN.
Together these options let you tune speed, privacy and stability for whatever network you are on.
A few steps will sort it out:
Try disabling QUIC in Chrome: open chrome://flags/#enable-quic and click Disable.
A few steps will sort it out:
AI platforms: ChatGPT (OpenAI), Midjourney, Stable Diffusion, Google AI, DALL-E, BigGAN and many other AI sites.
Social platforms: Facebook, Twitter (X), Instagram, LinkedIn, Snapchat, Discord, Tumblr, Pinterest, WeChat, WhatsApp, Telegram, Line and more.
Gaming platforms: Steam, Ubisoft Connect, Apple App Store, Google Play Store and other game services.
Forums: Discord, Reddit, Quora, Stack Exchange, V2EX and other popular forums.
LightXtreme VPN helps you reach websites and services in any region. Here is what it can unblock:
Streaming sites: watch TikTok, Netflix, Disney+, HBO, YouTube, Amazon Prime Video, Hulu, Spotify, AbemaTV, Apple TV+, Tencent Video, iQIYI and more from anywhere.
A few steps will sort it out:
360 Security may flag LightXtreme VPN as risky and uninstall it. Is LightXtreme VPN a threat? No — it is certified security software with an international security certificate embedded. This is a false positive.
Add LightXtreme VPN to the 360 whitelist so it runs normally:
1. Open 360 Security;
2. Click Trojan detection in the main menu;
3. Click the Trusted Zone panel on the right;
4. Click Add file, pick LightXtreme VPN and open it;
5. Tick the confirmation prompt;
6. Click OK to finish;
Note: in different versions of 360 Security the Trusted Zone may sit elsewhere, but the steps are the same.
LightXtreme VPN is upgraded regularly to keep pace with changing network policies worldwide. An update replaces the old version and invalidates the whitelist, so please add the whitelist entry again after updating to keep everything working.
A few steps will sort it out:
1. Open the LightXtreme VPN app, go to My > VPN options and turn off TUN mode in the proxy options. Then return to the home screen, tap Enable and connect.
2. If it still happens, uninstall LightXtreme VPN, download it again from the official website and try connecting once more.
If the problem persists, tap My > Support inside the app and our team will help you online.
A few steps will sort it out:
1. Open LightXtreme VPN and confirm your network connection works.
2. Go to My > Options > VPN options > Proxy options and switch TUN mode on.
3. Return to the main screen, disconnect, then restart the app.
A few steps will sort it out:
1. Update LightXtreme VPN to the latest version — reinstall it if needed — then connect and try again.
2. If it still drops with TUN mode, open your computer's network connections and look for a virtual adapter named 'tun0' or 'LightXtreme VPN'. If it is missing, reset the network and restart the computer, then turn LightXtreme VPN on again with TUN mode selected.
If neither step helps, tap Support on the My page of the app and we will assist you directly.
The message means the item cannot be found for the current Apple ID region; mainland China accounts are the usual case.
Use a Hong Kong or other overseas Apple ID and buy again.
If the App Store cannot find LightXtreme VPN, the region on your Apple ID is most likely not supported yet.
Use a Hong Kong Apple ID or our public Apple ID and the app will appear.
Failed loading, blank images and unsent messages are rarely an app fault; they come from the network changing repeatedly in a short time.
Change network environment or switch lines and things normally recover.
iOS 16 is known to have several networking bugs that can cause this prompt.
A network settings reset clears it: Settings - General - Transfer or Reset iPhone - Reset - Reset Network Settings.
This message is usually region-related, especially right after a region switch while Apple finishes syncing.
Log out, sign in with a Hong Kong Apple ID and the download will work.
This failure generally means the Apple ID used to install differs from the one used to update.
Uninstall and reinstall with the same account and it will verify.
A declined purchase with this wording is usually down to an old version still sitting on the phone, conflicting with the store build.
Delete the old one and reinstall.
Seeing this message does not mean the app is gone - most of the time an old version is still installed and conflicting with the store version.
Delete it and reinstall to get back to normal.
Seeing this usually means an old copy is still installed and does not match the store version.
Delete the old one and install again.
This error comes from a mismatch between the Apple ID used to install and the one now signed in.
Choose either path: switch back to the original Apple ID and update, or uninstall and reinstall with your present ID, having backed up your credentials.
1. See whether the client is in the Applications folder; if not, drag it in and try signing in and connecting again.
2. Give Safari a try. If Safari works, the other browser's proxy or ad blocker is most likely the cause - disable the extension.
A few steps will sort it out:
In your phone options or device manager, allow LightXtreme VPN to run in the background and grant the related permissions, such as auto-start and start with other apps.
A few steps will sort it out:
OnePlus phones:
Open Options > Battery, tap Battery optimisation and set LightXtreme VPN to No optimisation;
Samsung phones:
Open Smart Manager > App management, tap Manage auto start-up and set LightXtreme VPN to Allow background running;
Reason: this is usually caused by a system default. Android kills background apps by default, so LightXtreme VPN may be terminated after a while in the background and your connection drops. Adjust these options to fix it:
In your phone options or device manager, allow LightXtreme VPN to run in the background and grant the related permissions, such as auto-start and start with other apps.
Huawei phones:
Open Options, search for Battery optimisation, pick LightXtreme VPN and exclude it from battery optimisation;
Open Options > App management, pick LightXtreme VPN, tap Energy consumption and switch on Allow background activity;
Xiaomi phones:
Open Options > More apps, pick LightXtreme VPN, tap Power saving strategy and set it to No restrictions;
Open Options > Special features, pick Game turbo and turn it off;
OPPO phones:
Open Options > App management, pick LightXtreme VPN, tap Energy saving protection and disable all the options there;
Vivo phones:
Open Options > Battery, tap Background high power consumption and allow LightXtreme VPN to keep running;
Meizu phones:
Open Options > App management, pick LightXtreme VPN, tap Permission management > Background management and choose Allow background running;
Step one: open the official download page, choose Android and save the APK file.
Step two: open Huawei AppGallery and install Zhuoyitong.
Step three: in Zhuoyitong, upload the APK using File Transfer.
Step four: tap the APK and choose Install anyway; when installation ends, open LightXtreme VPN and tap Enable to get connected.
A few steps will sort it out:
1. Open your phone's Options and search for VPN apps.
2. Open Other VPN apps and turn off Always-on for each one.
3. Restart the LightXtreme VPN app to apply the changes.
Contact LightXtreme VPN support in the app or via the official website, give them your device model, and a build adapted to your device will be sent to you.